PipeChat Digest #1230 - Tuesday, January 18, 2000
 
Re: Heidelberg organs - there's a theatre organ there!
  by <MUSCUR@aol.com>
Stuff for sale in NJ
  by "Mr. Jan S. Vanderstad" <dcob@nac.net>
ORGAN PARTS & STUFF FOR SALE IN NJ
  by "Mr. Jan S. VanDerStad" <dcob@nac.net>
Re: Peterson Customer Service
  by <ScottFop@aol.com>
Re: Peterson EMP
  by <ScottFop@aol.com>
Re: Peterson EMP
  by "Jason McGuire" <jason@johannus-norcal.com>
Re: Peterson Customer Service
  by "David Scribner" <david@blackiris.com>
Re: Peterson EMP
  by "C. Joseph Nichols" <cjn@nicholsandsimpson.com>
Dennis James - Copley Symphony Hall - Friday Night - Gaylord Carter	Tribu
  by <MUSCUR@aol.com>
Re: Peterson EMP
  by "Jason McGuire" <jason@johannus-norcal.com>
 



(back) Subject: Re: Heidelberg organs - there's a theatre organ there! From: <MUSCUR@aol.com> Date: Mon, 17 Jan 2000 13:26:30 EST   Karl Moyer wrote: > My wife and I hope to visit in Heidelberg this June and wish > advice as to where to go to church for good congregational singing > with organ and perhaps good choir music as well. We are aware of > die Heiliggeistkirche. the St. Peter's Church and the Providence > Church. Any others we should consider?   Check out the Heidelberg Castle that looms over the downtown area (and be sure to get the free glass of wine during the castle winery tour). The = old Atlas Theatre Welte theatre pipe organ is installed in one of the grand = rooms and provides a fascinating glimpse into the pre-war theatre organ scene in =   Germany (especially since most of their instruments were destroyed in the WWII bombings). I recall from my 1970's visit that it is equipped with = the most realistic cuckoo bird call that I've ever heard on a theatre organ.   Dennis James   House Organist- El Capitan Theatre, Hollywood House Organist- Paramount Theatre, Seattle Theatre Organist for the San Diego Symphony  
(back) Subject: Stuff for sale in NJ From: "Mr. Jan S. Vanderstad" <dcob@nac.net> Date: Mon, 17 Jan 2000 15:37:42 -0500   PARTS FOR SALE: MAKE OFFER & PICK UP! CASH & CARRY.   8' Principal 42 scale 61 pipes 4" wind pressure; offset chest for notes 1-12...good condition....$250 8' Swell Wood Gedeckt 61 pipes 4" wind pressure beautiful mellow tone...$300 Reisner relay for 2 manual organ EXCELLENT condition. 8-10 stops on each division; more can be added make offer 8' Principal notes 1-12 ONLY $100 1 Orgelectra Rectifier 110 Volts AC- 12-20 Volts DC output $30 1 Orgelectra Rectifier 110 Volts AC- 12-10 Volts DC output $30 One Dog-leg style bench; Maple ?? finish make offer   Gotta clean out storage shed ASAP   Mr. Jan Vanderstad  
(back) Subject: ORGAN PARTS & STUFF FOR SALE IN NJ From: "Mr. Jan S. VanDerStad" <dcob@nac.net> Date: Mon, 17 Jan 2000 17:21:24 -0500     PARTS FOR SALE: MAKE OFFER & PICK UP! CASH & CARRY.   8' Principal 42 scale 61 pipes 4" wind pressure; offset chest for notes 1-12...good condition....$250 8' Swell Wood Gedeckt 61 pipes 4" wind pressure beautiful mellow tone...$300 Reisner relay for 2 manual organ EXCELLENT condition. 8-10 stops on each division; more can be added make offer 8' Principal notes 1-12 ONLY $100 1 Orgelectra Rectifier 110 Volts AC- 12-20 Volts DC output $30 1 Orgelectra Rectifier 220 Volts AC- 12-10 Volts DC output $30 One Dog-leg style bench; Maple ?? finish make offer   Gotta clean out storage shed ASAP Mr. Jan Vanderstad  
(back) Subject: Re: Peterson Customer Service From: <ScottFop@aol.com> Date: Mon, 17 Jan 2000 18:31:13 EST   In a message dated 1/17/00 12:10:16 PM Eastern Standard Time, speterson@petersonemp.com writes:   << Oh, and I forgot about Peterson. In a prior life I was a hobbyist and = you >>wouldn't believe the response I got from them. I would paraphrase it as = "go >>away little boy and put your father on the phone, then we'll talk". >> >>It's not so much trying to protect their big customer base as the *attitude* >>that really gets you.... >>     Now that's what I call timing. I have been meaning to write and express = my concerns about Peterson and, since someone else did, I will add my two = cents' worth.   The organ in the National Shrine of the Little Flower has been undergoing = an extensive revamping to bring it back into tip-top mechanical playing condition and tonal regulation. Our project was very openly described by = one of Peterson's reps as "a stumper on more than one occasion." I am = assuming this is due to the fact that it is a dual-console, dual-relay instrument = and this particular Kilgen has controls that alot of others don't.   I have called several times over the past two years to seek help and assistance with the project in an effort to move it along. Until last = fall there was a gentleman who had volunteered several years ago to spearhead = the project and, as a result, took over everything remotely regarding the = organ and otherwise and lorded over it to the point that the staff organists = could not even begin to SUGGEST anything regarding the project and its direction =   (or lack thereof).   The two other individuals working on the project, PROFESSIONAL organ men = (one contracted at the outset of the project and the other personally brought = in by me to help with mechanical issues) were even greatly intimidated by = this individual and did not want to confront or question because of the = response and rude attitude they would receive in return. I can't say I blame them, =   but then again I am more brassy than most and really don't care when it = comes to the fact that I am the principle organist of the church and I have to fight that beast every time I sit down to play it. Actually, let me put = that in PAST tense- it is working beautifully now and everything plays pretty = much as it should!   That element, the volunteer, is now gone from the project, but the two professional organ men have been around to help us complete the project. = Now on to the Peterson parallel.   Let me first say that I am a big fan of Peterson products. I have been = for many years. But when I would call to get answers or assistance, I was = told to contact the contractor who, as stated before, would not do anything without the consent and PERMISSION of the elderly gentleman that had = everyone running scared and who would do the complete OPPOSITE of what I wanted (or =   would purposely cause interminable delays). When I reminded Peterson that = we had just paid ALOT of money to them for a huge project, I got nowhere, nor =   was I allowed to speak to the chief engineer that designed this system. = And from what I understand most recently, because the volunteer gentleman did = the wiring himself "to save the church money," I have heard back from several professional organ builders (who use Peterson extensively) that because of =   the level of "workmanship" in the instrument as the result of this gentleman's work, they (Peterson) really do not even want to claim our instrument as one of their projects. All I can say is that the old adage = is true: you get what you pay for. (Regarding the wiring done by the volunteer).   When one of their chief engineers and designers was here I offered to = allow them to photograph and advertise using our instrument, since our church is =   rather well known at least in the Roman Catholic world- they didn't even = have the courtesy (or the courage) to tell me why they didn't want to do that = or that they wouldn't even be doing it at all. After all- how many dual = console vintage instruments are there in huge National Shrines anyway?   Now, regarding the actual equipment- it is top notch and works well. However- one HUGE flaw on the part of the design is that each console is SEPARATE regarding the combination action. Each console has 226 stop tabs =   and if an organists takes the time to set up pistons on one console (which = is NOT any quick task by any means) he must then go to the other console and = do exactly the same thing, if both consoles are to be used. Now is that = IDIOTIC or what???? And Peterson is not willing to even attempt to try to remedy = the situation, despite the fact that Monsignor said to do what it would take = to get it fixed so that both consoles could be set without doing it twice.   OK organ builders- here's your chance! Anyone with realistic ideas that = will work in this situation please contact me.   I asked why a disc recorder couldn't be put on the system and the combinations "dumped" from one into the other via a floppy disc, and they really couldn't give me a solid answer other than "the system was not designed that way."   When I would call to order parts (such as very expensive swell engines) I = was again told curtly to call my representative and that they would not = discuss the matter with me any further. Gee, you would think that a big church as =   visible as ours who was flashing a cash order for SIX of their new swell engines at once in their faces would get better treatment.   The contract for the Peterson work was supposed to have been honored and completed by August of 1998, and I am STILL waiting for my Tutti cancels = to me made operable. One of the crescendos is malfunctioning and will not = open as it should. And their wonderful new swell engines, which DO work, = however, are constantly in need of being reset by unplugging and plugging them back = in again several seconds later. These things are inexcusable and = uncalled-for, especially in the case of the tutti cancel- for which guest organists must =   use the general cancel to turn OFF the tuttis, whether it is in the middle = of a piece or not. In addition, there are Peterson control panels in the consoles that are just sitting there with no escutcheon pins to hold them = in place. And when one wishes to inspect the wiring in the relay room, I = give them a little talk before opening the door and see their jaws drop open.   So, as far as their products, I respect and like them very much. As far = as the customer service, client relations and overall bedside manner, I am = less than impressed. I hope they can improve in those areas, but if anyone = ever calls Peterson directly instead of having their organ tech do it, they had =   better be wearing an asbestos bodysuit. Looking back, I probably would = have gone with SSL or another builder had I been here and gotten this kind of reaction from them at the beginning of the project. But then again- I = would have done ALOT of things differently.   Scott F. Foppiano, Principle Organist and Director of Music and Liturgy National Shrine of the Little Flower, Royal Oak, MI  
(back) Subject: Re: Peterson EMP From: <ScottFop@aol.com> Date: Mon, 17 Jan 2000 18:38:49 EST   I add my name to the list of satisfied Peterson customers.   Oh I am a satisfied customer- their products work very well. It's the attitude on the phone when contacting them that got me going in the = previous email.   Scott Foppiano  
(back) Subject: Re: Peterson EMP From: "Jason McGuire" <jason@johannus-norcal.com> Date: Mon, 17 Jan 2000 15:59:58 -0800   > I add my name to the list of satisfied Peterson customers. > > Oh I am a satisfied customer- their products work very well. It's the > attitude on the phone when contacting them that got me going in the = previous > email. > I would have to add my two cents worth as well ... any company that does = not go the "extra mile" to ensure that their products serve the customer's = needs is not a company I would want to do business with, no matter how good = their products are. I did have a project I was thinking about using Peterson products on, based on an earlier communication with the company, but if I would have to endure what you've described I'll someone else's products. Thanks for sharing the issue ... maybe Peterson can take notice and change their attitude on this kind of thing. Customer service is key in this day and age and there's no excuse for what you described taking place.   Jason McGuire  
(back) Subject: Re: Peterson Customer Service From: "David Scribner" <david@blackiris.com> Date: Mon, 17 Jan 2000 19:34:05 -0600   At 6:31 PM -0500 1/17/00, ScottFop@aol.com wrote: >In a message dated 1/17/00 12:10:16 PM Eastern Standard Time, >speterson@petersonemp.com writes: > ><< Oh, and I forgot about Peterson. In a prior life I was a hobbyist = and you > >>wouldn't believe the response I got from them. I would paraphrase it = as >"go > >>away little boy and put your father on the phone, then we'll talk". > >> > >>It's not so much trying to protect their big customer base as the >*attitude* > >>that really gets you.... >> > > >Now that's what I call timing. I have been meaning to write and express = my >concerns about Peterson and, since someone else did, I will add my two = cents' >worth.   Scott   First of all I wish you wouldn't go do cross-postings like you did with this thread. This started out this morning on PIPORG-L and now you have posted it to every list there is. And the people on lists like PipeChat and Organchat have absolutely no reference to the beginnings of the thread and are quite in the dark when your posting appears. By cross-posting it is confusing to the members of those other lists. This reply of yours is one that should have been directed to Scott Peterson PRIVATELY unless in your hot-headedness you were bound and determined to sully their name everywhere you could.   Regarding Peterson and your tirade about them. Outside of this one person that you seem to have so many problems with have you ever tried to contact anyone else in the company up to and including the President? I know that when I have problems with a company and can't get satisfaction from the person I am dealing with I then ask to speak to that person's supervisor and so on and so forth until I can get a satisfactory answer.   You also mention this older gentleman that spearheaded the project for the Shrine organ. Is there any chance that he is the one that ordered and specified the system rather than having Peterson specify it? I know this has happened in the past and when the system doesn't work right it is usually because of the original specs for it. When something is done this way then a firm like Peterson is at a loss regarding what is what with the system, especially if they built it to the specifications that were ordered. Also, from you inference, the wiring job on this system is not of the top quality, which could also be causing the problems you detailed. Is that the problem with the system?   You also talk about have two PROFESSIONAL organ men working on the project. Then why were you calling Peterson about the Swell Engines? If you read Scott Peterson's posting CAREFULLY, you would have seen the dilemma that they face in regards to dealing with someone like you. Where you trying to go around the backs of these PROFESSIONAL builders and cut out their mark-up, the mark-up that keeps their companies in business? To me it sounds like that.   If you can just get over your hot-headedness and were to sit down and talk with Scott Peterson on a man-to-man basis, you just might get your problems solved and at least get answers to your questions. But carrying on a rant like the one you just did is going to get you NO WHERE!   Personally, I think you owe everyone on these lists and especially Scott Peterson and his company an apology for this posting. Peterson Electro-Musical Products is a well known leader in their field and have some of the most reliable products on the market. If they weren't they wouldn't be around today after all these years.   David Scribner    
(back) Subject: Re: Peterson EMP From: "C. Joseph Nichols" <cjn@nicholsandsimpson.com> Date: Mon, 17 Jan 2000 19:47:17 -0600   So uninformed!!   Peterson, beginning with Dick Peterson, has been nothing but top drawer. = Of course, we are in the business and not amateurs. I admit to having spent several hundred thousand dollars with them and regret not one cent.   My two cents.   Joe Nichols Nichols & Simpson, Inc.   http://www.nicholsandsimpson.com      
(back) Subject: Dennis James - Copley Symphony Hall - Friday Night - Gaylord Carter Tribute From: <MUSCUR@aol.com> Date: Mon, 17 Jan 2000 21:54:59 EST   Friday, January 21, 2000 / 7:30 p.m.   San Diego Symphony Classic Film Series presents THE MARK OF ZORRO (1920, Douglas Fairbanks, Sr.) Accompanied by Dennis James, Theatre Organist for the San Diego Symphony at the 4 manual Robert-Morton theatre pipe organ   Copley Symphony Hall (ex- Fox Theatre) 1245 Seventh Avenue San Diego, CA 92101 619-235-0804 www.sandiegosymphony.com   This program is taking the form of a tribute to Gaylord Carter recalling = my personal introduction to the world of silent films with live music by way = of Gaylord's performance to MARK OF ZORRO in 1969. That "Flicker Fingers" screening was held at the Tower Theatre on 69th St. in Philadelphia and I = was an undergraduate organ student home on summer vacation from Indiana University. My Dad drove us down to the theatre and I was simply = spellbound by Gaylord's buoyant performance at the 3 manual WurliTzer. I decided = then and there that this was something I wanted to learn to do myself and I remember going straight home after that performance to notate by memory = the various themes Gaylord played. I still include those themes today in = tribute to the incomparable legend of the silent film music world.   We hope to see you there!   Dennis James Silent Film Concerts   House Organist- El Capitan Theatre, Hollywood House Organist- Paramount Theatre, Seattle Theatre Organist for the San Diego Symphony  
(back) Subject: Re: Peterson EMP From: "Jason McGuire" <jason@johannus-norcal.com> Date: Mon, 17 Jan 2000 22:50:21 -0800   > > Peterson, beginning with Dick Peterson, has been nothing but top drawer. = Of > course, we are in the business and not amateurs. I admit to having = spent > several hundred thousand dollars with them and regret not one cent. > > My two cents. > > Joe Nichols > Nichols & Simpson, Inc. > Glad to hear of your experience ... no matter what company, top notch customer service is important to me.   Jason McGuire